2016 Azbee Awards of Excellence
Category
Print > Case History > Mid Atlantic
Awarded to
Megan Gates, Assistant Editor
Entry details
Artful Engagement
Issue date (if applicable):
Publication name: Security Management
Publishing company: ASIS International
Website home page: https://sm.asisonline.org/
Please describe the publication's mission and readership:
Security Management is written primarily for security professionals. It also makes vital security information understandable to a general business audience. Readers receive timely information on emerging security threats and practical solutions, which they can use to protect people, property, and information. Our readers are mid- to top-level executives responsible for protecting the personnel, assets, and information of organizations.
Please describe the enterprising work that went into this entry and its significance or impact on readers:
The Art Institute of Chicago was the ranked the number one museum to visit in the world by Trip Advisor in 2014. The ranking was due, in part, to the institute’s dedication to customer service, which is a main priority for its security department. “Artful Engagement” by Megan Gates analyzes why customer service became a security priority and how the institute created an in-house customer service training program customized for security officers and staff. The article also discusses how the institute is teaching its security officers about the art they protect in an effort to make them more engaged with the collection and visitors. The author interviewed the security professionals and manager of employee training and development responsible for creating the training program.
Links to entry URLs
Please note: These URLs are only required for entries in the Online division categories, entries in the Design division categories that are specific to websites, entries in the Website of the Year category, and entries in the Cross-Platform Package of the Year category.
Links to Uploaded Entry Files
Please note: The links below are the same links as clicking on the Preview images at the top of this column. You may click the links below to view each submitted entry file.
View entry file #1
View entry file #2
View entry file #3
View entry file #4
View entry file #5
View entry file #6
View entry file #7
View entry file #8
View entry file #9
View entry file #10
Artful Engagement
Category
Print > Case History > Mid Atlantic
Description
Publication name:
Security Management
Company:
ASIS International
Winner Status
- National Silver Award
- Regional Silver Award
Share